Blue Dolphin Swim School — Birch Acres
shield_person Privacy

Privacy notice

Plain-English version of how we handle your family's personal information. We collect the minimum needed to run swimming lessons safely, we don't sell anything, and you can ask us to delete your data at any time.

Last updated: 8 August 2026. This notice applies to bluedolphinswim.co.za.

What we collect

  • Parent / guardian name, email, mobile number.
  • Swimmer's name, age, medical notes and emergency contact.
  • Booking history and cancellation records.
  • Photos taken during lessons — only where you have given photo consent.
  • Anonymous, cookieless page-view counts via Cloudflare Web Analytics.

Why we collect it

To run swimming lessons safely: to confirm your booking, to reach you if a class is cancelled, to hand your instructor the medical notes they need, and to reach an emergency contact in the (very rare) event of an incident.

POPIA & children

Under the Protection of Personal Information Act (POPIA), children's personal information is prohibited by default. We process it only with prior, informed consent from a parent or legal guardian — collected at booking as a required tickbox.

You can revoke consent at any time by emailing us. We'll delete the associated data within one working day, unless we're legally required to retain part of it (e.g. incident records).

Photos & consent

Photo consent is a separate tick from lesson consent. Consenting to lessons does not consent to your child appearing in photos.

  • The gallery is behind a shared password given only to enrolled families.
  • The page is marked noindex so search engines don't crawl it.
  • Our upload tool refuses to publish photos of children without a "photo consent" flag on their booking.
  • To have a photo removed, email info@bluedolphinswim.co.za — we act within 24 hours.

How long we keep it

Booking records
12 months, then auto-deleted.
Medical & emergency contact
While enrolled + 30 days.
Gallery photos
Per album (usually one term). Removed on request.
Analytics
Anonymised, kept 6 months in aggregate.

Your rights

You can ask us for a copy of the data we hold about you, ask us to correct it, or ask us to delete it. Email info@bluedolphinswim.co.za — we respond within 5 working days.

Indemnity for pool activities

Swimming lessons carry inherent risk. By ticking the indemnity box at booking, you accept that Dolphin Swim School will take reasonable care but cannot be held liable for injury or loss beyond the extent required by South African law. Please make sure your medical disclosure at booking is accurate — it directly affects the coach's supervision plan.

Contact us

mail info@bluedolphinswim.co.za chat WhatsApp us

You can also complain to the SA Information Regulator at inforegulator.org.za if you're not satisfied with our response.